ICT helpdesk

The ICT helpdesk can help both staff and students with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.

COVID-19 guidance

Be patient be kindTo keep yourselves and the Service Desk team safe during COVID-19, we have made some changes to how we work. In-person support must now be booked - this can either be done over the phone or using our booking form

Due to the limited space at our walk-in Service Desk at the main library at South Kensington, we will temporarily move in-person support to the 4th Floor of the Sherfield Building. This is in an attempt to avoid large numbers of people congregating in and around the Service Desk area. The Apple Tech bar will remain in the library, staff and students can continue to book this service online.

All our contact details can be found in the boxes above. For further COVID19 guidance, please visit the COVID-19 – updates and guidance web pages. 


Out of hours support

For critical problems that disrupt services and systems only, on weekends, college closure days and between 18:00—06:00 on weekdays. Call +44 20 7594 9000 or 49000 from a College telephone, follow the recorded instructions and wait to be transferred to our Out of Hours team*.


Contact ICT Security

If you have sensitive data or feel uncomfortable about going through the Service Desk, contact ICT Security using these channels instead: 

For more information and advice about IT security, go to the Contact ICT Security page and the ICT Security website

*Out of Hours service is provided by an organisation external to the College. They are governed by contract and Service Level agreement. In order to provide all users with the service, the organisation has the names, email addresses, phone numbers and University IDs of College members held on secure servers. Your location may also be shared if it is relevant to an enquiry you make to the service. For more information about how the College protects your privacy, read our data protection policy.